top of page

Refund & Cancellation Policy

LexThai Legal Assistance – Thailand
Last updated: 23/12/2025

LexThai provides subscription-based legal assistance services, including online consultations, legal guidance, case submissions, and 24/7 emergency support.
This Refund & Cancellation Policy explains when refunds or cancellations may be granted, what limitations apply, and how users can submit a request.

By purchasing any membership plan from LexThai, you agree to the following terms.

1. General Principles

Because our services involve access to legal expertise, case handling, professional review, and immediate availability of certain benefits (such as the emergency hotline and online knowledge resources), refunds are limited and evaluated on a case-by-case basis.

Refunds, if any, are granted solely at LexThai’s discretion, when considered fair, justified, and compliant with applicable consumer protection standards in Thailand.

2. Non-Refundable Services

The following services are not eligible for refunds once accessed or used:

  • 24/7 Emergency Hotline

  • Online legal guides and member-exclusive knowledge resources

  • Online or scheduled consultations (partial or full)

  • Case submissions (“Open a Case”) where our legal team has already reviewed or started working on the request

  • Any service or benefit included in a membership tier that has been consumed, accessed, or utilized by the member
     

These items become non-refundable because they provide immediate value, require professional time, or trigger internal review processes from our legal team.
Because LexThai memberships are sold as one-time access plans for a fixed period, any portion of the access period already started is considered used.

3. Membership Plans and Cancellations

LexThai memberships are sold as one-time payment plans that provide access to services for a fixed period, as specified at the time of purchase.
Members may cancel their subscription at any time. Upon cancellation, access to membership services may be terminated immediately or at the end of the access period, at LexThai’s discretion.
Cancellation does not automatically entitle the member to a refund, unless approved as an exceptional case under this policy.

4. Refund Eligibility with in 7 days of purchase a plan

​If a member purchased a plan but changed their mind they are entitled to get full refunds if and when they canceled the services within 7 days of purchase of a plan. The refunds shall minus any expenses accommodated by wix/omise.

5. Duplicate Charges, System Errors, or Unauthorized Payments

A refund will be issued if any of the following occur:

  • Duplicate or accidental billing

  • Technical payment errors

  • Unauthorized transactions are proven by the member
     

Refunds for these cases are processed as quickly as possible, depending on banking and payment provider timelines.

6. How to Request a Refund or Cancellation

To request a refund, cancellation, or billing inquiry, contact:

📧 info@lexthai.co
📞 084-242-6662
 

Include:

  • Full name

  • Email used on the account

  • Membership plan purchased

  • Order ID/transaction details

  • Explanation of your request
     

LexThai will respond after reviewing the details according to this policy.
Submitting a request does not guarantee a refund and does not suspend access unless approved.

7. Contact and Support

If you need assistance understanding your plan or eligibility, our team is available to support you through the contact details listed above or the 24/7 hotline (for eligible members).

8. Policy Updates

LexThai may update this policy periodically to comply with national regulations, payment processing standards, or our internal operating practices.
Any changes will be posted on this page with the updated “Last updated” date.

bottom of page