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Privacy Policy

LexThai Legal Assistance – Thailand
Last updated: 17/11/2025

This Privacy Policy explains how LexThai collects, uses, discloses, and protects your personal information when you use our website and services.
This policy applies to all services provided through lexthai.co and any related pages or customer portals hosted on Wix.

LexThai (“we”, “our”, “us”) provides subscription-based legal assistance, online consultations, case management, and 24/7 emergency support for individuals and businesses in Thailand.
We are committed to protecting your personal information in compliance with the Personal Data Protection Act (PDPA) of Thailand and international privacy standards.

By using our website or services, you agree to the terms described below.

1. Personal Data We Collect

1.1 Data You Provide Directly

We collect the following information when you interact with our services:

  • Full name

  • Email address

  • Phone number

  • Membership plan details

  • Case information submitted via Open a Case

  • Uploaded documents (including sensitive documents such as passports, visas, contracts, legal records, IDs, and financial documentation)

  • Communication with our legal team or customer support

  • Preferences and account settings
     

1.2 Automatically Collected Data

Collected through Wix Analytics and Wix system infrastructure:

  • IP address

  • Browser type, device information, and operating system

  • Pages visited, session duration, and interaction logs

  • Login events (for members)

  • Cookies required for website functionality, performance, and security
     

We may also use analytics and tracking tools, such as Wix Analytics, Google Analytics, or Meta Pixel, operated by third-party providers, to improve website performance and marketing effectiveness.
If such tools are implemented, they will be configured in accordance with PDPA requirements.

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1.3 Payment Information

Payments are processed securely by Omise.
We receive only:

  • Transaction ID

  • Payment status

  • Billing metadata
     

We do not store or access your full credit card number at any time.

2. Legal Basis for Processing (PDPA Compliance)

We process personal data under the following PDPA legal bases:

  • Consent: when you submit forms, upload documents, or open a case.

  • Contractual necessity: when you purchase a membership or request legal services.

  • Legal obligation: when we retain records required by Thai law.
     

Legitimate interest: for fraud prevention, system security, and improving user experience.

3. How We Use Your Data

3.1 Delivering Our Services

  • Creating and managing membership accounts

  • Providing access to online legal resources

  • Delivering 24/7 emergency hotline services

  • Allowing case submission and document uploads

  • Scheduling online legal consultations

  • Communicating with you regarding your case

  • Processing payments, renewals, and billing inquiries
     

3.2 Case Handling and Legal Work

Your case information and uploaded documents may be:

  • Reviewed by our legal team

  • Used to assess and manage your legal case

  • Used to prepare reports, legal opinions, or documents

  • Downloaded by authorized LexThai staff when necessary (e.g., immigration files, contract review, drafting)
     

3.3 Website and System Improvement

  • Enhancing user experience

  • Diagnosing technical problems

  • Monitoring website usage

  • Strengthening security and fraud detection
     

3.4 Compliance and Protection

  • Meeting legal obligations under Thai law

  • Responding to regulatory or security requirements

  • Preventing fraudulent or abusive use of our services

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We share information only with:
 

4.1 Authorized LexThai Legal Staff

To provide consultations, review cases, or deliver legal services.

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4.2 Platform & Service Providers

  • Wix (hosting, CRM, analytics, secure data storage)

  • Omise (payment processing, subscription billing)

  • Email service providers (verification, notifications)
     

All providers comply with PDPA or international data protection frameworks such as GDPR.

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4.3 Legal Requirements

We may disclose data if required by:

  • Thai courts

  • Police or immigration authorities

  • Legal investigations

  • Governmental regulatory bodies
     

Only the minimum necessary information will be shared.

5. Sensitive Personal Data (PDPA Section 26)

Some uploaded documents may include sensitive data such as:

  • Passport and visa information

  • Immigration records

  • Legal case documents

  • Personal financial information

  • Government-issued identification
     

We process sensitive personal data only for legal service delivery and only with your explicit consent, which is given when you upload documents or open a case.

6. Data Storage and Retention

6.1 Storage

All personal data is stored securely using Wix’s encrypted cloud infrastructure, which includes:

  • ISO-certified data centers

  • Encrypted servers

  • Controlled staff access

  • Automated backups
     

Uploaded documents may be accessed or downloaded only by authorized LexThai staff.
 

6.2 Retention

We retain your data for:

  • The duration of your membership

  • The duration of your case

  • Additional time as required by Thai law (legal, tax, and regulatory obligations)
     

Data will be deleted upon request unless:

  • A case is still active

  • The data is needed for legal or compliance purposes

  • We are legally obligated to retain it for a specific period

7. Your Rights Under PDPA

You have the following rights:

  • Access your personal data

  • Request corrections

  • Request deletion (when legally permitted)

  • Request restrictions on processing

  • Withdraw consent

  • Request information about how your data is used

  • File a complaint with the PDPA authority
     

To exercise your rights, contact us at:
📧 info@lexthai.co

Identity verification may be required.

8. Cookies and Tracking

We use default Wix cookies for:

  • Account login

  • Website functionality

  • Security

  • Analytics (Wix Analytics)
     

You may disable cookies in your browser settings, but some functions may not work properly.

9. Data Security

We implement strong security measures, including:

  • Encrypted HTTPS connections

  • Restricted internal access

  • Monitoring for suspicious activity

  • Regular platform updates

  • PCI-DSS-compliant payment processing via Omise
     

Although no system can guarantee total security, we follow industry best practices.

10. International Data Transfers

Wix may store or process personal data on servers located outside Thailand.
Wix complies with internationally recognized security and privacy standards, including:

  • GDPR

  • SOC 2

  • ISO 27001
     

Your information remains protected regardless of hosting location.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.
If we discover that we have collected such data, we will delete it promptly.

12. Data Controller

Data Controller: LexThai Legal Assistance
📧 info@lexthai.co
📍 Pattaya, Thailand

13. Policy Updates

We may update this Privacy Policy to reflect:

  • PDPA changes

  • Updates to our services

  • Changes in Wix or Omise technologies

  • Best practice improvements
     

The latest version will always be available on this page.

14. Contact Information

For privacy questions, data access, or PDPA requests:

📧 info@lexthai.co
📞 094-7899965
📍 Pattaya, Thailand

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